Terms & Conditions

Welcome to White Cluster Jewel. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to be bound by these terms. Please read them carefully before placing any order.

You must be at least 18 years old or be accessing the website under the supervision of a parent or guardian. You agree to provide accurate and complete information while making purchases or creating an account.

• Must be 18+ or have parental supervision
• Provide accurate billing and shipping information
• Maintain account confidentiality and security
• One account per individual customer

All our jewelry products are crafted with care and precision. Minor variations in color, finish, weight, or stone setting may occur due to lighting, photography, and handcrafted processes. Such variations are natural and not considered defects.

All prices listed are in INR (₹) unless stated otherwise. Prices may change without prior notice due to market fluctuations in gold, gemstones, or material costs.

• All prices are inclusive of applicable taxes
• Payments via approved methods only (UPI, Cards, Net Banking)
• We reserve the right to cancel orders due to pricing errors
• Refunds processed via original payment method within 7–10 days

Order confirmation is sent after successful payment. We reserve the right to accept or reject any order at our discretion. If an order is cancelled after payment, a refund will be processed through the original payment method.

We aim to dispatch orders within the stated timeframe. Delivery timelines are estimates and may vary due to logistics, holidays, or unforeseen circumstances.

• Standard delivery: 5–7 working days
• Express delivery available at extra charge
• Free shipping on orders above ₹2,999
• All shipments are fully insured and trackable

Returns or exchanges are accepted only as per our return policy. Items must be unused, unworn, and in original packaging.

• Return request must be raised within 7 days of delivery
• Items must be in original, undamaged packaging with tags intact
• Customized or made-to-order jewelry is non-returnable
• Used, worn, or altered items are not eligible for return

All content on this website — including designs, logos, product images, and text — belongs to White Cluster Jewel and is protected by copyright and trademark laws. Unauthorized copying or reproduction is strictly prohibited.

You agree not to misuse the website, attempt unauthorized access, disrupt services, or engage in fraudulent activity.

• Use the website only for lawful purposes
• Do not attempt to hack, probe, or disrupt services
• Do not post false, misleading, or offensive reviews
• Report any security vulnerabilities responsibly

White Cluster Jewel shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use our website or products. Our total liability shall not exceed the value of the purchased product.

Jewelry care instructions must be followed by the customer. Damage due to improper handling, chemicals, or accidents is not covered under warranty unless explicitly stated.

• Keep jewelry away from water, chemicals, and perfumes
• Store in provided jewelry box or pouch
• Manufacturing defects covered for 6 months from purchase
• Physical damage due to mishandling is not covered

We respect your privacy and handle customer data responsibly. Personal information is used only for order processing, support, and communication. We do not sell customer data to third parties.

We may update these Terms and Conditions from time to time. Continued use of the website after changes means you accept the updated terms.

These terms are governed by the applicable laws of the jurisdiction where White Cluster Jewel operates. Any disputes shall be subject to the local courts of that jurisdiction.

• Governed by Indian law and jurisdiction
• Disputes resolved through mediation first
• Courts of applicable city shall have final jurisdiction