Privacy Policy

White Cluster (whiteclusterjewel.com) is a premium handcrafted jewelry brand based in India, serving customers worldwide. We are the data controller responsible for your personal information collected through our website and related communications.

By using our website or placing an order, you agree to the collection and use of your information as described in this policy.

We collect only the information we genuinely need to serve you well:

• Identity & contact: name, email address, phone number
• Delivery information: billing address and shipping address
• Payment data: processed securely through encrypted gateways — we do not store full card numbers
• Order history: past purchases, preferences, and communications with our team
• Device & browsing data: IP address, browser type, pages visited, and cookies
• Marketing preferences: whether you've opted in to receive our emails or promotional messages
• Communications: messages you send us via contact forms, email, or social media

Your data is used solely to provide you with the best possible experience:

• Processing and fulfilling your orders
• Sending order confirmations, shipping updates, and delivery notifications
• Responding to your questions and providing customer support
• Sending promotional emails, new arrivals, and offers — only if you have opted in
• Improving our website experience and product offerings using analytics
• Detecting and preventing fraud or unauthorized activity
• Complying with applicable legal obligations

We take your data security seriously and have put in place appropriate technical and organizational measures to protect it:

• All data transmitted through our website is encrypted using SSL (Secure Socket Layer) technology
• Payment processing is handled by PCI-DSS compliant payment gateways
• Access to personal data is restricted to authorized personnel only
• We regularly review our security practices to stay up to date

We only share your data with trusted service providers who help us operate our business — and only to the extent necessary:

• Logistics & courier partners — to deliver your order to your door
• Payment gateway providers — to process your payment securely
• Email & SMS platforms — for transactional and marketing communications (where consented)
• Analytics tools (e.g. Google Analytics) — to understand how customers use our website
• Legal authorities — if required by law, court order, or to protect our rights

As a global brand serving customers worldwide, your data may be processed and stored in countries outside your own — including India, where our operations are based. When this occurs, we ensure appropriate safeguards are in place to protect your data.

For customers in the European Union: your data is handled in accordance with the General Data Protection Regulation (GDPR). The legal basis for processing is Art. 6(1)(b) GDPR (performance of a contract) for order-related data, and Art. 6(1)(a) GDPR (consent) for marketing communications.

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand how customers interact with our site. Types of cookies we use:

• Essential cookies: required for the website to function (e.g. shopping cart, checkout)
• Analytics cookies: help us understand how visitors use our website (e.g. Google Analytics)
• Marketing cookies: used to show relevant advertising and measure campaign performance